Traveled all the way uptown in hopes of buying a dog. The place smelt bag, some dogs looked ill and the staff was horrid. Not sure how you are supposed to appear ""serious"" about purchase. I schelped from W. Village to get an attitude and be completely under-whlemed by the site of the dogs. They are kept in tiny quarters and the people who worked there had terrible attitudes.
Cannot imagine how their awful energy does not rub off on the animals. Would much rather get overcharged somewhere else. Advertised one price and upon entering the store was quoted a few hundred more. Teapup weighs about 3 pounds and she looks like a stuffed animal. This is my first pet living on my own and I want to thank Jen at raising rover for taking the time and talking me through all my questions.
I love my Teapup. In advance, I had researched the breed but Jeff reassured me of my decision since he knew the breeder was wonderful. Jennifer then guided us as to what holistic foods ro feed our new puppy. Reid who is a professional caring vet. As I said, our experience could not have been more positive. Maybe we should consider a sibling? I was in this shop 6th of October , me and another lady saw this cat that was in the back of the store that was full with flees and parasites in the ears.
We told the people that worked there, which didnt do anything about it If the cat has flees and parasites, most likeley the puppies has it too! And I would NOT buy from this store when they are not taking care of their own animals!!! I grew up with poodles.
After much research and a reference from a friend, I contacted Raising Rover and went to see their puppies with a friend. I was very pleased with the courtesy and accomodation of the staff in finding ""my puppy"". I saw her big black eyes, a maltipoo, and fell in love, and so did she.
She is my baby, as I only have a grown child, and she is just a pleasure. I look forward to seeing her at the end of the day and she sleeps with me. Thank you Raising Rover for a healthy, happy and beautiful Maltipoo. I couldn't ask for more.
I visited Rasing Rover about a year ago while I was in town on business. I initially found it charming and enjoyed finding a specialty shop that I am unable to find at home. However, after seeing how this owner responds to some of his customers reviews, I have to admit that I am afraid to step foot in that store ever again.
I would absolutely NEVER purchase a puppy there because if anything ever were wrong with it, it doesn't appear I would be treated with any kind of respect, no matter how much money I spent.
Its one thing to defend your business practices, but to go as far as personal attacks and derogatory statements regarding previous customers?
That is a huge clue toward the integrity of the business owner and is reason enough to remain skeptical of what is being sold. AIthough I am in NYC often, I doubt I will be back to visit Raising Rover anytime soon simply because of the attitude the owner appears to have toward anyone who may have a problem with what they were sold. My advice to anyone looking to shop at a fancy UES pet shop is to shop elsewhere or risk the wrath of the obviously unstable owner.
Being in sales myself, I find it such a shame that some business owners just don't understand the value in quality customer service and seek to slander anyone who may have a questionable experience. I bought a Morkie puppy from this store 6 mths ago. We adore her but she has many problems from health issues to emotional problems. The dog is adorable and very loving to me but has extreme fear based aggression issues to the point that we can not have company in the house, she can not be around other dogs, I can not use a dog walker because she is so scared to walk on the street that I have to put her in a bag and walk her many blocks away because the minute I put her down she runs home, I have to watch her at all times because she lunges at people as well as dogs - and frankly everyone is terrified of my cute and adorable 6lb puppy.
I have spent thousands of dollars already on trainers private sessions with top NYC dog trainers - she was basically thrown out of a group class because she was too agressive and scared to be in a class and spent hours and hours socilaizing her from the day I adopted her on the advice of trainers and my vet, leaving work early just so that she could go to puppy play group and class.
She has become so bad now my vet has told me that I need to see a vetrinary behaviorist because the dog may need medicine. EVERY trainer I have worked with and my vet tell me that this type of fear agression is genetic so one of her parents had this problem or she was in a puppy mill environment. All I can say is that my dog is very lucky that I adopted her because many other people would not have the patience, time or money to take care of her like I do and she would just be another cast away and I cringe to think what would have happended to her if she had been adopted by another family that would not have put up with her special needs.
I do not fault the owners of this store for my dogs problems assuming they are in fact purchasing the dogs from reputable breeders but I take great issue with the fact that after spending so much money at their store that they could not even have the courtesy to retrun my calls. Hey Jeff and anyone else from Raising Rover I was just so intrigued by your responses to the negative complaints that I had to sign up and say something. I was searching for a good place to get my dog cut. Everywhere I go they seem to not know what, ""not too short"" on a schnauzer is, so I decided to do research.
Of course your store came up. As I read the reviews I was just astonished by the way you respond to people. You want to get the truth out but it makes you sound worse by calling people names and insulting their intelligence.
And then to stoop to their level by saying, ""Yes, I love my mommy. I am an actual person and not a friend of anyone on here so just trying to let you know that maybe your store should post friendlier replies to the negative comments. This is one of the best stores in NY.
It's the cutest store I have ever seen. The puppies are playing with their toys, they are clean and happy. I wish my building would allow dogs as Raising Rover would be the the only store I would go.
I have to say that this was an amazing experience. I was convinced I shouldn't use a pet store but I really wanted a tiny puppy. I went to every shelter, combed petfinders, and looked in pet stores in Queens and Brooklyn. Those stores were. After a six month search for the perfect "chocolate" puppy, it came to an end the day that I discovered "Raising Rover". I was shocked to see so many adorable, healthy-looking pups under one roof. I was expecting to have to travel at least.
If you buy a dog via internet that is shipped to you, you are supporting puppy mills. If you love your puppy there is a big chance their mom is breeding every six months in poor conditions. These breeding females can have over puppies. They breed for life in a cage. Find out where your puppy was bred. Get the breeders name before you purchase a pet, research the breeders kennel, be wise. Think of adopting. There are pure breed rescues and some great mixed breeds out their.
Designer dogs are mixed breeds. There are thousands of morkies, yorkies and all other breeds waiting to be loved. Puppy Mills are horrible places. Help a breeding female get out of her cage, Puppy mills are real, legal and there are thousands of them.
Thousands of ppl earn a living from these poor breeding females. Kristi S. April 08, 1 Raising Rover and Baby Ltd. I got my 2 pekingese puppies from RR about 7 months ago and they have been nothing but, " All Good".
Tate and Frieda are a pair of sweet gentle souls with an appetite for flossies. They were clean and healthy from the time i took them. Traveled all the way uptown in hopes of buying a dog. The place smelt bag, some dogs looked ill and the staff was horrid. Not sure how you are supposed to appear "serious" about purchase. I schelped from W. Village to get an attitude and be. In advance, I had researched the breed but Jeff reassured me of my decision since he knew the breeder was wonderful.
Jennifer then guided us as to what holistic foods ro feed our new puppy. Reid who is a professional caring vet. As I said, our experience could not have been more positive. Maybe we should consider a sibling? Teapup weighs about 3 pounds and she looks like a stuffed animal.
This is my first pet living on my own and I want to thank Jen at raising rover for taking the time and talking me through all my questions. I love my Teapup. I was in this shop 6th of October , me and another lady saw this cat that was in the back of the store that was full with flees and parasites in the ears. We told the people that worked there, which didnt do anything about it If the cat has flees and parasites, most likeley the puppies has it too! And I would NOT buy from this store when they are not taking care of their own animals!!!
I grew up with poodles. After much research and a reference from a friend, I contacted Raising Rover and went to see their puppies with a friend. I was very pleased with the courtesy and accomodation of the staff in finding "my puppy".
I saw her big black eyes, a maltipoo, and fell in love, and so did she. She is my baby, as I only have a grown child, and she is just a pleasure. I look forward to seeing her at the end of the day and she sleeps with me. Thank you Raising Rover for a healthy, happy and beautiful Maltipoo. I couldn't ask for more. In the past 3 years we have lost our 2 Labs. So I did my research for a small dog. After much searching, I finally found a good breeder for Maltipoo's.
I made my appointment and took off to the upstate area. I was hoping that I would find my new love there!
This breeder had been on a news channel because the news broadcaster had bought her dog there. So I thought how wonderful they must be! Looking at her website I saw a beautiful puppy and inquired if it was still available, she said yes. How exciting! Once I got there she was very nice and let me into her home.
She let me in the back and showed me where the puppies were. Lets just say I was a little shocked. There were 5 to 6 puppies in 3 large crate with wire bottoms that had piss and poop all over them and the bottom of the crates. I had bought one of my Labs at a breeder and her dogs had the run of a closed off area and a yard, never in a crate with a wire bottom. Lets just say when the breeder took out the puppies they looked and smelled so dirty, so much so that I hesitated in picking them up.
By the way the puppy that I had inquired about had just been taken home, imagine that! She took out 2 puppies for me to see and I asked to see another 2 hoping that I would feel something. No, I had a bad feeling. Once she realized that I wasn't buying a dog right away her whole attitude changed. Okay now I knew I was in the wrong place. Also,from being in the city a lot I had stopped people on the street who had small dogs and a few told me about Raising Rover.
So from upstate New York I drove to Manhattan. I called ahead because now I was going to look at a different breed a King Charles , yes they had one. I entered Raising Rover and everyone was extremely friendly. I didn't even say that I was looking for a dog. I spotted the beautiful King Charles. After disinfecting my hands I was looking at these beautiful puppies. Clean, happy and well taken care of.!
I never wanted to look at a puppy store, but after that breeder! Well, I didn't get that King Charles because this little black Morkie looked at me and it was love at first site. We bought him the day before Father's day. Its been nothing but a love fest here. What a beautiful, well adjusted health puppy we have! I have never written a review for anything before. But I felt like I wanted people to know that some of these breeders out there have worse conditions then these puppy stores.
Just like everything else you have to check around. I walked into some puppy stores and it pains me to see how the puppies are being taken care of.
I walked into one puppy store in Manhattan , small place who had about 20 clear plastic , whatever you want to call them and almost every puppy was sleep maybe one was awake. That scared me!
How did they get all these puppies to fall asleep at the same time? Thanks Jeff and your staff, you were very helpful to me! If I were looking for another puppy or knew someone that was, I would be at your front door.
Keep up the good work! I visited Rasing Rover about a year ago while I was in town on business. I initially found it charming and enjoyed finding a specialty shop that I am unable to find at home.
However, after seeing how this owner responds to some of his customers reviews, I have to admit that I am afraid to step foot in that store ever again.
I would absolutely NEVER purchase a puppy there because if anything ever were wrong with it, it doesn't appear I would be treated with any kind of respect, no matter how much money I spent. Its one thing to defend your business practices, but to go as far as personal attacks and derogatory statements regarding previous customers? That is a huge clue toward the integrity of the business owner and is reason enough to remain skeptical of what is being sold.
AIthough I am in NYC often, I doubt I will be back to visit Raising Rover anytime soon simply because of the attitude the owner appears to have toward anyone who may have a problem with what they were sold.
My advice to anyone looking to shop at a fancy UES pet shop is to shop elsewhere or risk the wrath of the obviously unstable owner. Being in sales myself, I find it such a shame that some business owners just don't understand the value in quality customer service and seek to slander anyone who may have a questionable experience. I bought a Morkie puppy from this store 6 mths ago.
We adore her but she has many problems from health issues to emotional problems. The dog is adorable and very loving to me but has extreme fear based aggression issues to the point that we can not have company in the house, she can not be around other dogs, I can not use a dog walker because she is so scared to walk on the street that I have to put her in a bag and walk her many blocks away because the minute I put her down she runs home, I have to watch her at all times because she lunges at people as well as dogs - and frankly everyone is terrified of my cute and adorable 6lb puppy.
I have spent thousands of dollars already on trainers private sessions with top NYC dog trainers - she was basically thrown out of a group class because she was too agressive and scared to be in a class and spent hours and hours socilaizing her from the day I adopted her on the advice of trainers and my vet, leaving work early just so that she could go to puppy play group and class.
She has become so bad now my vet has told me that I need to see a vetrinary behaviorist because the dog may need medicine. EVERY trainer I have worked with and my vet tell me that this type of fear agression is genetic so one of her parents had this problem or she was in a puppy mill environment.
All I can say is that my dog is very lucky that I adopted her because many other people would not have the patience, time or money to take care of her like I do and she would just be another cast away and I cringe to think what would have happended to her if she had been adopted by another family that would not have put up with her special needs.
I do not fault the owners of this store for my dogs problems assuming they are in fact purchasing the dogs from reputable breeders but I take great issue with the fact that after spending so much money at their store that they could not even have the courtesy to retrun my calls. Hey Jeff and anyone else from Raising Rover I was just so intrigued by your responses to the negative complaints that I had to sign up and say something.
I was searching for a good place to get my dog cut. Everywhere I go they seem to not know what, "not too short" on a schnauzer is, so I decided to do research. Of course your store came up. As I read the reviews I was just astonished by the way you respond to people.
You want to get the truth out but it makes you sound worse by calling people names and insulting their intelligence. And then to stoop to their level by saying, "Yes, I love my mommy. I am an actual person and not a friend of anyone on here so just trying to let you know that maybe your store should post friendlier replies to the negative comments. You have no idea how many people read your replies and you are not helping your business by replying the way that you are.
Not only is it fantastic just to browse through, but my Pomeranian, Honey 1. They have been nothing but perfect puppies and always love to visit the store and get new goodies! The staff is also always very friendly and helpful! I got Tango from Raising Rover six months ago and he is, seriously, the best dog I've had since childhood. He was well behaved from day one, as well as peepad trained which I love because sometimes I don't have the time to walk him.
He did cry a bit in the beginning but now he's perfect and it's so funny when he runs on the sidewalk to go for his grooming at Raising Rover.
He loves it there, always gets a treat and praise. As long as you have the time for a puppy, I would always recommend raising rover!! The vet they recommend, Dr. Manning, was great. The staff is extremely nice and helpful with any questions I have about Tango.
I have a good friend. She is looking for a puppy. We have been reading reviews for a week. We are from the Upper East Side. I own a 5 year old dog. We asked how moments earlier he could say the dog was, "not touched" on the phone which was now an obvious blatant lie- he flipped out while the entire store watched and became unhinged screaming at us to "get out of his store" while cursing over and over about being called a liar. Now, i have never written a review for or against anything, but seeing so many reviews depict this guy Jeff as a raving lunatic and liar which was my exact experience - made me realize staying silent would be akin to guilt -as it seems he behaves this way often.
The last review is completely false. This obviously nutty couple came to us from Hoboken New Jersey for a puppy. They purchased a Very healthy 12 week old Morkie puppy and the next day, The customer " Steve" called us telling of how he was terribly allergic to the puppy and of course we agreed to take the puppy back with a fair penalty.
Steve of course complained and said why should there be any penalty after all he only had the puppy for a day. We have a penalty because when we send home a puppy we spend almost 2 hours in a private training session and must receive a new health certificate from the vet when we accept a puppy back for allergies This is only fair.
And I would NOT buy from this store when they are not taking care of their own animals!!! I grew up with poodles. After much research and a reference from a friend, I contacted Raising Rover and went to see their puppies with a friend.
I was very pleased with the courtesy and accomodation of the staff in finding ""my puppy"". I saw her big black eyes, a maltipoo, and fell in love, and so did she. She is my baby, as I only have a grown child, and she is just a pleasure. I look forward to seeing her at the end of the day and she sleeps with me.
Thank you Raising Rover for a healthy, happy and beautiful Maltipoo. I couldn't ask for more. I visited Rasing Rover about a year ago while I was in town on business. I initially found it charming and enjoyed finding a specialty shop that I am unable to find at home. However, after seeing how this owner responds to some of his customers reviews, I have to admit that I am afraid to step foot in that store ever again.
I would absolutely NEVER purchase a puppy there because if anything ever were wrong with it, it doesn't appear I would be treated with any kind of respect, no matter how much money I spent. Its one thing to defend your business practices, but to go as far as personal attacks and derogatory statements regarding previous customers?
That is a huge clue toward the integrity of the business owner and is reason enough to remain skeptical of what is being sold. AIthough I am in NYC often, I doubt I will be back to visit Raising Rover anytime soon simply because of the attitude the owner appears to have toward anyone who may have a problem with what they were sold. My advice to anyone looking to shop at a fancy UES pet shop is to shop elsewhere or risk the wrath of the obviously unstable owner.
Being in sales myself, I find it such a shame that some business owners just don't understand the value in quality customer service and seek to slander anyone who may have a questionable experience.
I bought a Morkie puppy from this store 6 mths ago. We adore her but she has many problems from health issues to emotional problems. The dog is adorable and very loving to me but has extreme fear based aggression issues to the point that we can not have company in the house, she can not be around other dogs, I can not use a dog walker because she is so scared to walk on the street that I have to put her in a bag and walk her many blocks away because the minute I put her down she runs home, I have to watch her at all times because she lunges at people as well as dogs - and frankly everyone is terrified of my cute and adorable 6lb puppy.
I have spent thousands of dollars already on trainers private sessions with top NYC dog trainers - she was basically thrown out of a group class because she was too agressive and scared to be in a class and spent hours and hours socilaizing her from the day I adopted her on the advice of trainers and my vet, leaving work early just so that she could go to puppy play group and class.
She has become so bad now my vet has told me that I need to see a vetrinary behaviorist because the dog may need medicine. EVERY trainer I have worked with and my vet tell me that this type of fear agression is genetic so one of her parents had this problem or she was in a puppy mill environment. All I can say is that my dog is very lucky that I adopted her because many other people would not have the patience, time or money to take care of her like I do and she would just be another cast away and I cringe to think what would have happended to her if she had been adopted by another family that would not have put up with her special needs.
I do not fault the owners of this store for my dogs problems assuming they are in fact purchasing the dogs from reputable breeders but I take great issue with the fact that after spending so much money at their store that they could not even have the courtesy to retrun my calls.
Hey Jeff and anyone else from Raising Rover I was just so intrigued by your responses to the negative complaints that I had to sign up and say something. I was searching for a good place to get my dog cut.
Everywhere I go they seem to not know what, ""not too short"" on a schnauzer is, so I decided to do research. Of course your store came up.
As I read the reviews I was just astonished by the way you respond to people. You want to get the truth out but it makes you sound worse by calling people names and insulting their intelligence. And then to stoop to their level by saying, ""Yes, I love my mommy. I am an actual person and not a friend of anyone on here so just trying to let you know that maybe your store should post friendlier replies to the negative comments. You have no idea how many people read your replies and you are not helping your business by replying the way that you are.
I got Tango from Raising Rover six months ago and he is, seriously, the best dog I've had since childhood. He was well behaved from day one, as well as peepad trained which I love because sometimes I don't have the time to walk him. He did cry a bit in the beginning but now he's perfect and it's so funny when he runs on the sidewalk to go for his grooming at Raising Rover.
He loves it there, always gets a treat and praise. As long as you have the time for a puppy, I would always recommend raising rover!! The vet they recommend, Dr. Manning, was great. The staff is extremely nice and helpful with any questions I have about Tango. Not only is it fantastic just to browse through, but my Pomeranian, Honey 1.
They have been nothing but perfect puppies and always love to visit the store and get new goodies! The staff is also always very friendly and helpful! I would recommend this store to any fellow UES in a heartbeat! I have a good friend. She is looking for a puppy. We have been reading reviews for a week. We are from the Upper East Side. I own a 5 year old dog. We asked how moments earlier he could say the dog was, ""not touched"" on the phone which was now an obvious blatant lie- he flipped out while the entire store watched and became unhinged screaming at us to ""get out of his store"" while cursing over and over about being called a liar.
Now, i have never written a review for or against anything, but seeing so many reviews depict this guy Jeff as a raving lunatic and liar which was my exact experience - made me realize staying silent would be akin to guilt -as it seems he behaves this way often.
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